Returns & Cancellation
Returns & Cancellation
Customized corporate and promotional products are often produced specifically for an order. Because of this, return and cancellation eligibility can depend on the product, customization status and stage of production.
Before Production
If you need to cancel or change an order, contact us as soon as possible. We will review whether the order can still be changed or cancelled before production or procurement commitments are made.
Customized Products
Products customized with a customer's logo, artwork, text or other specifications may not be eligible for return simply because of a change of mind once production has started.
Damaged or Incorrect Products
If products arrive damaged, defective or materially different from the confirmed order, contact us promptly with the order number and photographs. We will review the issue and advise the available resolution.
Order-Specific Terms
Any product-specific return, replacement or cancellation conditions communicated in the quotation or order confirmation will apply to that order.
Need Help?
Contact Giftcarve or message us on WhatsApp as soon as possible if you need to modify, cancel or report an issue with an order.